Privacy Policy

1. Information We Collect

We collect information to provide better service to all of our customers. The types of information we may collect include:

Personal Information You Provide

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors — we do not store your full card details)
• Order history and preferences
• Any information you provide when contacting our customer support team

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on our site, and referring website
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling your orders, including shipping and delivery
• Communicating with you about your order status, shipping updates, and customer support requests
• Sending you marketing communications, promotions, and newsletters (only if you’ve opted in — you may unsubscribe at any time)
• Improving our website, products, and customer experience
• Detecting and preventing fraud, unauthorized transactions, and other illegal activities
• Complying with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:

• Payment processors (such as PayPal or credit card processors) to securely complete transactions.
• Shipping and logistics partners to deliver your order to you.
• Service providers who assist us with website hosting, email delivery, analytics, and customer support, under confidentiality obligations.
• Legal authorities, if required to do so by law or in response to valid legal requests.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal compliance, and dispute resolution. Order and transaction records may be retained for accounting and tax purposes as required by applicable law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember items in your shopping cart
• Understand how visitors use our site (analytics)
• Deliver relevant content and advertising
• Enable certain website features, such as login sessions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our site, such as your shopping cart.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (such as Instagram and Facebook). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted using industry-standard SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to withdraw consent where processing is based on consent

Customers in the European Union (GDPR): You have additional rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with your local data protection authority.

Customers in California (CCPA): You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (note: Outerhides does not sell personal information).

To exercise any of these rights, please contact us at info@outerhides.com.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

As we ship to customers in the USA, UK, Canada, Australia, and across Europe, your information may be transferred to, stored, and processed in countries other than your own, including Pakistan, where our business is based. We take appropriate steps to ensure your data remains protected in accordance with this Privacy Policy regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Email: jacketouterwear@gmail.com Location: Karachi, Pakistan